Shipping policy
Shipping & Delivery Policy
Orders are processed on business days. Once your order has been placed, you will receive a confirmation email containing a Track & Trace code so you can follow the status of your shipment.
Puroby works with recognised logistics partners. A shipment may be delivered to any of the following locations:
Puroby has fully fulfilled its delivery obligation at the moment the Track & Trace status shows Delivered. This applies regardless of the exact drop-off location, including all locations listed above.
Once the Track & Trace status reads "Delivered" — at any of the above-mentioned locations — Puroby is no longer liable for the parcel. We are released from any liability for loss, theft, or damage occurring after that moment.
If the Track & Trace status shows "Delivered" but you have not received your parcel, please contact the carrier directly. We also recommend checking with your neighbours and the nearest parcel point. In such cases, Puroby is not obliged to issue a refund or replacement, but will assist where possible in communicating with the carrier.
The customer is responsible for providing a correct and complete delivery address when placing an order. Puroby is not liable for delays or non-delivery resulting from an incorrectly submitted address.
Do you have questions about your order or delivery? Please reach out to our customer service team — we are happy to help.